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| Supports and Services |
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Global Support |
Axiomtek maintains a global network of international subsidiaries and distributors representing the Axiomtek brand in more than 40 countries. To maximize service efficiency, Axiomtek employs an international service network. The worldwide technical support and sales service among the 13 offices located in Taiwan, America, Europe, Japan and China ensure prompt service to customers. Through our global network of international subsidiaries, customers gain fast service and the best pricing. From concept to design, Axiomtek provides a comprehensive set of services to help you shorten your product development cycle and help you speed up the "Time to Market" to gain a competitive edge.
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Technical Support |
Outstanding technical support is important to Axiomtek. We organize a customer service department that is composed of technical support professionals from our headquarters as well as team members from global regions, which provides real-time technical support with professional knowledge. Axiomtek's repair support is done through our RMA department, which promises domestic customers convenient technical support and repair within five days!
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eRMA Service |
Axiomtek's eRMA online service offers a nonstop RMA service. Customers can access the eRMA section to gain the most updated information on repair and also print test reports directly. All RMA tracking information is available to view online. This is simple to use and is available 24 hours a day and 7 days a week.
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Software Services |
To optimize system resource demand, reduced TCO (Total Cost of Ownership), improve system reliability and system design TTM (Time-to-Market); Axiomtek establishes the embedded OS service force since 1999. As a platform concept, ECP (Embedded Computing Platform) combines two elements, a hardware SBC body and an embedded OS soul which constitute the perfect match for many application targets. Axiomtek's embedded OS solutions offer a wide range of Microsoft® Windows®, Embedded Linux and QNX family-based products and services, which include:
* Windows® CE/CE 5.0
* Windows® XP Embedded
* Embedded Linux
* QNX
With Axiomtek embedded OS solutions, the worry of dealing with various vendors, hardware suppliers, system integrators, and embedded OS distributors for tough projects, is cut to a minimum. Axiomtek is committed to helping customers; from the very beginning planning stages to successful complete system delivery, and fast time to market, Axiomtek is by your side. To better help achieve these goals, Axiomtek provides various services and solutions. |
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Environmental Policy |
To response the concerns of the human health and environmental impact associated with the use of certain environmentally sensitive materials in electronic products, Axiomtek keeps working closely together with vendors/ suppliers to reduce hazardous substances in the manufacturing process and components to ensure that we can provide our customers with products that fully Green and environmental friendly.
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